Betting Rules

By opening an account, accessing the betting service or submitting a bet, you agree to follow these Betting Rules and any other conditions displayed on the site. If there is a difference between a general statement on this page and a specific rule shown for a particular product, market, game or promotion, the specific rule will generally apply to that product or activity. You should review the information shown before confirming a bet.

Oshi Casino may update, replace or clarify these rules from time to time. Changes may be made to reflect changes in products, technology, applicable requirements or the way the service operates. The current version published on the site applies to future activity from the time it is made available, unless a different effective date is stated. You are responsible for checking the current rules before placing a bet.

You must be legally permitted to use the service in the place where you are located. You must also satisfy any applicable age, identity and account requirements. Access may be restricted where online gambling is not lawful or where Oshi Casino cannot provide a service in accordance with applicable requirements. Using technical methods to disguise your location or bypass an access restriction is not permitted.

• You must provide accurate, current and complete account information.
• You must keep your login details confidential and take reasonable steps to protect your account.
• You must use only your own account and must not allow another person to place bets through it.
• You must not open or operate multiple accounts unless expressly allowed under the applicable account rules.
• You must not use the service for unlawful activity, fraud, money laundering, collusion or any other prohibited purpose.
• You must comply with instructions, limits, verification requests and other controls applied to your account.

Oshi Casino may suspend or restrict an account, refuse a transaction, cancel activity or conduct a review where there is a concern about account security, identity, location, payment activity, responsible gambling, integrity or compliance. Any action will be handled in accordance with the applicable terms and requirements. You should not attempt to create another account or continue betting while a review or restriction is in progress.

A bet is submitted when you select the relevant product or market, enter the required stake or options, review the information provided and confirm the transaction. The selections shown in your bet slip should be checked carefully before confirmation. Information may include the market, selection, price or odds where applicable, stake, potential return, applicable conditions and any other relevant details.

A bet is not necessarily accepted merely because you have selected an option or entered a stake. A bet is accepted only when it has been processed and recorded by Oshi Casino's systems. A confirmation message, receipt, account history entry or other record may be used to show whether a bet has been accepted. If you do not receive confirmation, check your account history before trying again to avoid placing a duplicate bet.

The details recorded in Oshi Casino's systems will generally be used to determine the terms of the bet. If there is an obvious error, technical issue, interruption or discrepancy, Oshi Casino may investigate and take the action permitted by the applicable terms. This can include correcting, voiding or cancelling a bet where appropriate. You should keep any relevant confirmation or transaction information for your records.

Prices, odds and availability

Prices, odds, markets, games and betting options may change or become unavailable before a bet is accepted. Displayed information is provided for general betting purposes and may be updated as events, results or other circumstances change. A selection may be rejected, suspended or removed before acceptance. A bet placed at one price or set of terms will not automatically be accepted at another price unless the revised details are clearly shown and you confirm them.

Stakes and transaction records

The stake shown at the time of confirmation is the amount used for the bet, subject to any applicable product rules. You should make sure that you understand the stake and potential outcome before submitting. Account balances, bet records and transaction histories may be used to review activity. If you believe a record is incorrect, raise the issue through the available support or complaints process as soon as reasonably possible.

A bet normally cannot be changed after it has been accepted. Any cancellation, cash-out, edit or similar feature is available only where the relevant product provides it and where the request is successfully processed. The availability of such a feature is not guaranteed and may depend on the status of the market, game, event, account or transaction.

Bets are settled using the result, status or outcome determined under the rules for the relevant product. The applicable rules may explain how an event is completed, how a game outcome is recorded, how a postponed or abandoned event is treated, and how an uncertain or disputed result is handled. You should read the product information because settlement can differ between betting products.

Results may be obtained from an official source, an authorised data provider or another source used for the relevant product. A result may be corrected if reliable information later shows that the original result was wrong, incomplete or affected by a technical issue. If a settlement is changed, the account balance and related transaction record may also be adjusted.

• A postponed, abandoned, interrupted or rescheduled event may be treated according to the specific market rules.
• A selection may be declared void where the required conditions for settlement are not met.
• A bet containing multiple selections may be affected if one or more selections are void, cancelled or otherwise not available for settlement.
• An obvious pricing, description or settlement error may be corrected or the affected bet may be voided where permitted.
• A bet affected by fraud, manipulation, collusion, unauthorised access or a material technical fault may be reviewed and adjusted.
• Any return shown on the site is subject to the relevant product rules and may not be final until settlement is complete.

Where a bet is cancelled or declared void, the treatment of the stake and any related selections will depend on the product rules. A completed settlement will normally remain final unless there is a valid reason to correct an error, address an integrity issue or comply with a legal or operational requirement. Oshi Casino may review an outcome where circumstances indicate that the recorded result does not accurately reflect the applicable rules.

Technical interruptions

Online services can be affected by maintenance, telecommunications problems, device settings, payment interruptions, software faults or other events outside reasonable control. You should not assume that a bet was accepted because a page displayed briefly or your device appeared to submit a request. Check your account history and contact support through the available channel if the status is unclear.

Oshi Casino is not responsible for losses caused by your failure to secure your device, protect your account credentials, maintain a suitable internet connection or review the confirmation details. This does not limit any rights or protections that cannot lawfully be excluded under Australian law.

Betting should be treated as entertainment, not as a way to make money or recover losses. Only bet amounts you can afford to lose, set personal limits before you start and take regular breaks. Avoid betting when affected by alcohol, medication, stress or other circumstances that may affect your judgement. Chasing losses, increasing stakes to recover money or betting to deal with personal problems can be signs that a break is needed.

• Set a budget and time limit before using the service.
• Keep gambling separate from essential household spending and financial commitments.
• Use available deposit, spend, loss or session controls where offered.
• Take a break or request account restrictions if betting is no longer enjoyable or feels difficult to control.
• Do not borrow money, use credit irresponsibly or sell possessions to fund betting.
• Seek independent help if gambling is causing financial, emotional, relationship or other harm.

Oshi Casino may ask for identity, age, payment or other information before allowing particular activity, processing transactions or completing an account review. You must provide information that is accurate and belongs to you. Delays or restrictions may apply while information is being checked. Personal information is handled in accordance with the Privacy Policy and applicable privacy requirements.

Questions and complaints

If you have a question about a bet, settlement, account record or rule, review the relevant product information first and then use the support or complaints channel made available on the site. Include enough information to help identify the issue, such as the date, product, bet reference and a clear description of your concern. Do not send passwords or complete payment details in a message.

Complaints are reviewed using the information available and may require additional verification. Oshi Casino may ask you to allow reasonable time for an investigation, particularly where a third party, technical issue, event result or account review is involved. If you remain dissatisfied after the internal process, information about any further review or external options that may apply will be provided where relevant.

These Betting Rules are general information and do not replace the full Terms and Conditions or the rules displayed for a particular product. If you do not understand a rule, do not place the bet until you have obtained clarification. By continuing to use the service, you confirm that you have read and understood the rules that apply to your activity.