Responsible Gaming

Gambling can be an enjoyable leisure activity when it remains within your personal budget and does not interfere with other areas of your life. Every casino game involves risk, and results are determined by the applicable game rules and chance. Previous results do not predict future results. A series of losses does not mean that a win is due, and a winning streak does not guarantee that another win will follow.

Only gamble with money you can afford to lose after your essential expenses have been covered. Your gambling budget should not include money needed for rent, mortgage payments, food, utilities, education, medical care, transport or other important commitments. Do not borrow money, use credit irresponsibly or sell personal belongings to fund gambling. Gambling should never be treated as an investment or as a reliable source of income.

• Be at least the legal gambling age that applies to you and use your own account and payment method.
• Decide how much time and money you are comfortable spending before you begin.
• Keep gambling separate from household budgets and other financial responsibilities.
• Avoid gambling when you are upset, stressed, tired, intoxicated or trying to escape a personal problem.
• Never chase losses or increase your stakes because you believe a win is about to happen.
• Take regular breaks and make time for family, friends, work, study and other interests.
• Do not allow another person to use your account, and do not use another person's account.
• Keep your account details, devices and payment methods secure.

It may help to keep a personal record of deposits, withdrawals, time spent playing and overall results. Reviewing this information honestly can make it easier to understand your gambling habits. If your spending, playing time or level of concern is increasing, consider taking a break and seeking advice before the situation becomes more difficult.

Keep gambling in perspective

Gambling outcomes are not a way to measure your skill, value or financial security. Do not rely on gambling to pay bills or improve your financial position. If you have lost money, the safest response is usually to stop and accept the loss rather than continuing in an attempt to recover it. Chasing losses can lead to larger losses and may make it harder to make clear decisions.

Planning ahead can help keep gambling within safe and comfortable boundaries. Depending on the features available through your account, responsible gambling tools may help you manage deposits, playing time or access to gambling services. These tools are most effective when they are set before you begin playing and followed consistently. A tool is not a replacement for personal judgement or professional support.

Deposit and spending limits

Consider setting a daily, weekly or monthly deposit limit that reflects an amount you can genuinely afford. A limit is not a target and should not be treated as permission to spend more. Include all gambling activity in your personal budget and review whether your planned amount remains affordable if your circumstances change. Once a limit has been reached, do not attempt to work around it by using another account, payment method or person's funds.

Time reminders and breaks

Use time reminders, alarms or planned breaks to maintain awareness of how long you have been playing. Online gambling can make time pass quickly, particularly during extended sessions. Move away from the screen, do something unrelated to gambling and return only if you still want to play and remain within your planned limits. If you regularly lose track of time, consider a longer break or self-exclusion.

Cooling-off and self-exclusion

If you want to pause gambling, consider using a cooling-off period or requesting account closure or self-exclusion, where available. A short break may provide time to review your habits, while a longer exclusion may be more suitable if you are finding it difficult to stop. During a break or exclusion, do not open another account or try to bypass the restriction.

Responsible gambling measures may not be reversible immediately, so choose limits and breaks carefully. If you ask for help with a gambling concern, access to your account may be restricted while the matter is reviewed. Details of the tools available and how to request them can be obtained through the relevant account support channel.

Practical safeguards

• Set a gambling budget after accounting for essential expenses and regular commitments.
• Use separate banking or budgeting arrangements if this helps you monitor gambling expenditure.
• Remove saved payment methods if easy deposits make it harder to follow your plan.
• Do not gamble on credit or use money intended for another person.
• Tell someone you trust about your limits if accountability would be helpful.
• Take a complete break if you feel unable to follow the boundaries you set.

Problem gambling can affect anyone and is not defined only by the amount of money spent. The effect on your wellbeing, relationships, work, study and financial security is also important. Consider pausing your gambling and seeking support if gambling feels difficult to control or is causing concern.

• Spending more time or money gambling than you intended.
• Trying to win back money after a loss or feeling unable to stop after a win.
• Increasing your stakes to achieve the same excitement or recover losses.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Hiding or minimising your gambling from family, friends or people you trust.
• Borrowing money, missing payments or experiencing financial stress because of gambling.
• Feeling anxious, low, irritable, guilty or restless when you are not gambling.
• Using gambling to cope with loneliness, stress, sadness, anger or other difficult feelings.
• Arguing with people close to you or neglecting work, study, health or responsibilities.
• Attempting to stop or reduce gambling but returning to it repeatedly.
• Feeling that gambling is your only realistic way to improve your financial situation.
• Continuing to gamble despite recognising that it is causing personal or financial harm.

One sign can be enough reason to pause and review your activity. You do not need to wait for a serious financial or personal crisis before asking for help. Speaking with someone early can make it easier to understand what is happening and decide on practical next steps. A trusted friend, family member, doctor, qualified counsellor or financial counsellor may be able to help you make a plan.

Protecting younger and vulnerable people

Gambling services are intended for adults who meet the applicable legal requirements. Do not allow children or other unauthorised people to access your account. Parents and carers should consider suitable device, payment and account controls to reduce the risk of unauthorised access. Keep gambling applications, passwords and payment information private, and report suspected account access through the appropriate support channel.

If gambling is affecting your finances, relationships, health or sense of control, consider speaking with a qualified gambling counsellor or a recognised support service in Australia. Support may be confidential and can be available for people who gamble as well as their partners, family members and friends. A counsellor can help you understand your gambling, prepare a practical plan and identify services that may assist with financial or emotional concerns.

You can also speak with a trusted family member, friend, doctor or mental health professional. Telling someone what is happening can reduce isolation and make it easier to put safeguards in place. If financial problems are involved, consider obtaining independent financial counselling before taking on further credit or making decisions intended to recover gambling losses.

If you are supporting someone whose gambling is causing concern, remember that you are not responsible for controlling their choices or repaying their gambling losses. Set clear boundaries around money, protect shared finances where appropriate and seek advice for yourself. Support may be available to affected family members and friends, even when the person who gambles is not ready to seek help.

When urgent help is needed

If you feel at immediate risk of harming yourself or someone else, or you are facing an urgent personal safety situation, contact emergency services or an appropriate crisis service in your area without delay. Gambling should never place your safety at risk. Move away from gambling, speak with someone you trust and seek professional assistance as soon as possible.

Oshi Casino encourages players to use available responsible gambling tools and ask for assistance when needed. This page provides general information and is not a substitute for professional financial, medical or mental health advice. Before playing, review the applicable terms, game information and account controls, and make a decision that fits your circumstances. If gambling no longer feels enjoyable or manageable, stopping is a responsible choice.