Privacy Policy

When you visit the Oshi Casino website, create or use an account, contact support, make a deposit or request a withdrawal, we may handle information about you. The information collected depends on how you use the website and the services available to you. We aim to collect information that is reasonably needed to operate the platform, provide support, meet legal requirements and protect players and the business.

Account and identity information

This may include your name, date of birth, contact details, username, account credentials, preferences and information associated with your player account. We may also receive information needed to confirm that an account belongs to the person using it. Where identity or age verification is required, we may request documents or other information that helps confirm your identity, age and eligibility to use the services.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, gaming activity, account balances, bonuses or other transactions connected with your account. Payment information may be processed by payment service providers. We may receive information about a payment or transaction without necessarily storing complete payment card details ourselves. Transaction records help us provide the services, respond to queries, identify unusual activity and meet record-keeping obligations.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times and interactions with the website. We may also record information about connection errors, security events and general usage patterns. This information helps us maintain website performance, troubleshoot issues, improve the user experience and detect potentially harmful or unauthorised activity.

Information you provide to support

If you contact us, we may keep the details you provide, together with the content of your enquiry and our response. This allows us to verify your account where appropriate, investigate issues, respond to requests and maintain an accurate record of support communications.

Personal information may be used for the following purposes. The particular purposes that apply will depend on your relationship with Oshi Casino, the services you use and the requirements that apply to online gambling services in Australia.

• To create, administer and secure your player account.
• To provide website features, gaming services, payments and account services.
• To verify your identity, age and eligibility, and to complete customer due diligence checks.
• To prevent, identify and investigate fraud, money laundering, cheating, account misuse and other unlawful or suspicious activity.
• To process deposits, withdrawals and other account transactions through relevant service providers.
• To provide customer support and respond to complaints, questions and data requests.
• To monitor the website, fix technical problems, improve functionality and develop safer, more reliable services.
• To send service messages, account notices, security alerts and other communications needed to manage your account.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
• To comply with legal, regulatory, court, tax, accounting and responsible gambling obligations.
• To establish, exercise or defend legal rights and to protect the safety, security and integrity of the website.

We may use automated tools or checks as part of security, identity verification, fraud prevention and responsible operation of the platform. These checks may help us identify unusual activity or information that requires further review. Where appropriate, additional information or manual assessment may be requested before an account action or transaction can be completed.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law, or where you have otherwise agreed. If a new use is materially different, we may provide further information or seek consent where this is required.

Cookies and similar technologies

Oshi Casino may use cookies and similar technologies to remember preferences, keep the website working, maintain account sessions, understand how visitors use the website, support security and measure the effectiveness of communications. Some cookies are necessary for core website functions, while others may help us analyse performance or personalise content.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly or you may need to enter information again. Your browser may also provide tools for viewing, deleting or controlling stored cookies. Cookie settings do not necessarily remove information already collected for other purposes.

When information may be shared

Personal information may be shared where reasonably necessary to operate the services, provide support or meet our obligations. This may include sharing information with payment providers, identity and verification providers, technology and hosting providers, customer support tools, security services, professional advisers and other service providers working on our behalf.

Service providers may only use information for the purposes relevant to the services they provide, subject to their contractual or legal obligations. Information may also be disclosed when required or permitted by law, including in response to a valid legal request, to protect users and the public, or to investigate suspected fraud, unlawful activity or security threats.

Some providers may handle information in countries outside Australia. Where information is handled overseas, reasonable steps are taken to support appropriate privacy and security protections, consistent with applicable requirements.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, monitoring, encryption or other safeguards appropriate to the nature of the information. No website, transmission or storage system can be guaranteed to be completely secure, so you should also protect your account credentials and contact us promptly if you suspect unauthorised access.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record and the obligations that apply. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to any continuing legal or legitimate business need.

Your data rights

Depending on the circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.

To exercise your data rights, or to ask a privacy question, email support@oshicasinos-aud.com. Please provide enough information for us to understand your request and verify your identity. We may need to ask for additional information before releasing, changing or deleting account information, in order to protect your privacy and prevent unauthorised requests.

A request to delete information may not apply to records that we are required or permitted to retain, including records needed for legal compliance, security, fraud prevention, dispute resolution or the establishment or defence of legal claims. If information cannot be deleted, we will aim to explain the relevant reason where appropriate.

You can withdraw consent to marketing by using an unsubscribe option in a marketing message, changing available communication preferences in your account, or contacting support@oshicasinos-aud.com. Withdrawing marketing consent will not affect essential service, account, security or legal communications. It may also take a reasonable amount of time for the change to apply across all systems.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or our information-handling practices. The updated version will be made available on the website and will apply from the date it is published, unless a different date is stated. We encourage you to review this page periodically so you remain informed about how personal information may be handled.

If you have a question about this Privacy Policy, believe that your personal information has been handled incorrectly, or want to make a privacy request, please contact support@oshicasinos-aud.com. We will review your enquiry and take reasonable steps to respond in a timely manner. Providing clear details about your concern can help us investigate and respond effectively.

By using the Oshi Casino website, you acknowledge that you have had an opportunity to read this Privacy Policy. Your use of the services remains subject to the applicable website terms and any other notices presented to you when you create or use an account.